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Please find a list of frequently asked questions below. If what you are looking for is not answered here, please send an email to sales@theflagwholesaler.co.uk

1. Prices

2. Stock

3. Quality

4. Ordering

5. Payment

6. Delivery

7. Returns

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Q- How do I see your prices? I want to place an order!
A- You will need to apply for an account. Our wholesale pricing is only for trade customers.
 
Q- How long will it take for you to approve my account?
A- It usually only takes 1-2 business days. It may take longer if we have to ask for more information.
 
Q- I only need to buy a few flags. Can I order them without setting up an account?
A- Yes. Please use our retail website which has no minimum order and is open to public: www.midland-flags.co.uk
 
Q- It's been a few weeks and I still haven't been approved? Why is this?
A- We may have asked for more information by email. Please check your inbox and junk folders, and get back to us.
 
Q- What is your minimum order?
A- It is just £100, before delivery and VAT.
 
Q- I would like to order a very large amount of flags. How do I discuss an improved price?
A- It is best to email us with details of what you would like to order, then we can try to offer you the best price sales@theflagwholesaler.co.uk
 
I currently source my flags elsewhere. Can you beat my current supplier's price?
Please email us to discuss, and we will certainly try our best sales@theflagwholesaler.co.uk
 
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Q- Do you keep all items in stock?
A- Yes, at our own warehouse in Stoke on Trent, United Kingdom.
 
Q- How often do you dispatch orders?
A- Every weekday, excluding UK bank holidays
 
Q- Do you supply custom printed flags?
A- Absolutely, and we can quote extremely competitively for large quantities. Email us sales@theflagwholesaler.co.uk
 
Q- I have a great idea for a flag that you should stock! How can I share it with you?
A- Just send us an email with an image of the flag, and an explanation on why you think we should stock it, sales@theflagwholesaler.co.uk
 
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Q- How do your flags and buntings compare to others on the market?
A- We pride ourselves on our high quality. We get very few complaints and are often praised on the quality of our products. We like to establish long term relationships with our customers, so it is not in our interest to sell poor quality items.
 
Q- What material are your flags?
A- Woven polyester unless stated otherwise. We also sell some heavier duty options including nylon flags and knitted polyester flags.
 
Q- Can the flags and bunting be used outside?
A- Yes, absolutely, but we do advise not leaving them out in bad weather. There is no such thing as a permanent outdoor solution.
 
Q- How are the flags and buntings packaged?
A- The majority of our items are sent in individual polybags, with a barcode label sticker. However, packaging does vary per item.
 
Q- Can I order a sample? I don't want to place an entire order until I've seen a sample.
A- Yes, please use our retail website for this. sales@midland-flags.co.uk The difference in price can be credited against your first wholesale order.
 
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Q- Can I place an order using your website?
A- Yes, of course. It is the best way to order, because we can pick orders quickly using our scanning equipment, and we guarantee picking accuracy.
 
Q- What if I don't want to order using your website? Can I order over the phone?
A- Currently, we do ask that all customers place their orders via our website. This ensures no errors are made through miscommunication, while also ensuring our processes remain efficient. If you require support or assistance on using our website please contact us
 
Q- Can I come and collect an order at your warehouse?
A- Yes, sure. Please let us know that you are coming a few hours in advance. Ideally placing your order ahead of arriving, then we can have it ready for your collection.
 
Q- Can I add some more items to an order I placed earlier?
A- Yes. It is best if you call us +44(0)1782 320041. This may be possible if an order has not been processed yet, however please try and avoid requesting addons if possible as it can be disruptive to our process. Contact us to request an addition or change to an order.
 
Q- I need to cancel my order. How can I do this?
A- Please call us as soon as possible +44(0)1782 320041. Please contact us ASAP. Note, that if an order has already been dispatched, please see returns
 
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Q- How do I pay when placing an order online? 
A- You can pay using a debit or credit card, or alternatively you can send us a bank transfer. We charge 2.5% of the order total for all card payments. Bank transfers are free.
 
Q- Do you accept Mastercard?
A- Yes, we accept payments from all major debit and credit cards.
 
Q- Can I send a cheque in the post?
A- Yes, but we will have to wait until it clears before dispatching the order. Our address is: Midland Imports Ltd, Unit 3 Grove Road Industrial Estate, Stoke on Trent, ST4 4LG
 
Q- Do you offer credit?
A- No. We strictly must receive full payment before dispatching the goods.
 
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Q- How long does UK Mainland delivery take? 
A- If you order before 2.00pm on a weekday and select the standard delivery (£10), then the estimated delivery is the following working day.
 
Q- Do you offer a faster delivery service?
A- Yes. We can offer an AM delivery through the website (for delivery by midday the following day). If you need anything faster than that, please contact us.
 
Q- How can I track my order?
A- Upon dispatch, you will be emailed the details of the delivery by the courier, such as a tracking number and estimated delivery date.
 
Q- Can I collect an order?
A- Yes, sure. Please let us know that you are coming a few hours in advance. Ideally placing your order ahead of arriving, then we can have it ready for your collection. 
 
Q- Do you deliver to Ireland?
A- Yes. We offer UPS delivery to Ireland (estimated 2-3 working days), and Northern Ireland is 1-2 working days.
 
Q- What about delivery to the Channel Islands?
A- It is an estimated 2 working day delivery to the Channel Islands. We also deliver to the Scottish Highlands and Islands of the UK in estimated 2 working days.
 
Q- Do you deliver worldwide?
A- Yes, absolutely. Feel free to contact us for specific information about delivery to your location sales@theflagwholesaler.co.uk
 
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Q- I would like to return my order, what is the procedure for this?
A- As a B2B website, distance selling laws do not apply. Therefore, we do not have to accept returns. Is it best to contact us if you would like to make a request. Please contact us sales@theflagwholesaler.co.uk
 
Q- I have been sent the wrong product, can I return it?
A- If this was our mistake then we will be keen to rectify the situation. Please contact us sales@theflagwholesaler.co.uk
 
Q- Do you offer sale or return?
A- No. We are constantly replacing stock as it is sold, so as a company policy we don't offer sale or return. 
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If what you are looking for is not answered here, please send an email to sales@theflagwholesaler.co.uk